EMT Practice Test

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Question1: A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The
malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to
take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?

Question2: A technician is working at a help-desk form and receives a call from a user who has experienced repeated
BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is
the BEST choice for the technician to make?

Question3: A user's Windows laptop has become consistently slower over time. The technician checks the CPU
utilization and sees that it varies between 95% and 100%. After the technician closes some running
applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next
day the same user calls again with the same problem. Which of the following is a tool the technician can
use to resolve the issue?

Question4: A technician arrives on site to find that two users who have the same model on Android smartphone are
having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the
following should the technician do FIRST?

Question5: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question6: Joe, an end user, has been prompted to provide his username and password to access the payroll
system.
Which of the following authentication methods is being requested?

Question7: A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the
devices.
Which of the following will provide the ability to access these devices?

Question8: A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other
computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on
the workstation to fix the issue?

Question9: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question10: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question11: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question12: A network administrator has given a technician documentation detailing the switchports the technician will
need to patch in for a network upgrade. Which of the following documents did the network administrator
MOST likely give to the technician?

Question13: A technician has been asked to recommend antivirus software for a home PC, but the user does not want
to pay for a license.
Which of the following license type should the technician recommend?

Question14: An end user is browsing the Internet when multiple browser pages open by themselves. The user notices
the PC is running slowly, even while not browsing the internet. Which of the following actions should the
user take?

Question15: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question16: An employee reported that a suspicious individual was looking through the recycle bin. Which of the
following types of social engineering threats is this?

Question17: A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus
software but is now experiencing extremely slow performance on the laptop. Which of the following should
a technician do to resolve the issue and avoid recurrence?

Question18: A technician needs to edit a protected .dll file but cannot find the file in the System32 directory. Which of
the following Control Panel utilities should the technician use?

Question19: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question20: Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to
be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as
"ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the
issue?

Question21: A desktop technician is attempting to upgrade several machines to Windows 10. After releasing there is
only one disc for the installation, the technician decides to upgrade over the network. Which of the
following boot methods initiates such an upgrade?

Question22: A MAC user's operating system became corrupted, and files were deleted after malware was downloaded.
The user needs to access the data that was previously stored on the MAC. Which of the following built-in
utilities should be used?

Question23: A client wants a technician to create a PC naming convention that will make the client's PCs easier to track
and identify while in use. Which of the following naming convention formats should the technician follow?

Question24: Which of the following devices provides protection against brownouts?

Question25: A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while
providing at least one hour of uptime in case of extreme weather conditions. Which of the following should
a technician recommend?

Question26: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question27: A team needs to deploy a temporary server room at a site to provide support during construction.
Which of the following should they use at this site while setting up the server room?

Question28: A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not
running.
The manager contacts the help desk to report the error. A technician remotely connects to the user's
computer and identifies the problem. Which of the following should the technician do NEXT?

Question29: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question30: A user calls the help desk regarding a new Windows issues that started in the morning. The user can no
longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem.
Which of the following would MOST likely fix the issue?

Question31: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question32: Which of the following installation types would require the use of an answer file to install the OS?

Question33: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?

Question34: A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS.
The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz
processor.
Which of the following OSs should the technician recommended to ensure the BEST performance on this
computer?

Question35: A network administrator wants to plan a major OS upgrade of the router, which acts as a default gateway
in an organization. The administrator has documented the purpose of the change, scoped the change, and
completed a comprehensive risk analysis. Which of the following is an important part of the change
request process for which the administrator still must plan?

Question36: Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing
a PC?